If you have not received your order, here are some recommendations that can help you:

Check the status of your order

You can see the status of your order from "My account / My orders".

Track your order

On "My account / My orders" You can find a link to track your order from the moment it leaves our facilities.
With this link you can always know where your order is and in some cases, an estimate of the delivery date.

do some checking

Check that you do not have a notice in your mailbox, and that your shipment has not been delivered to a common area of the building or to a neighbor.

I still have not received my order

Wait a few more days after the estimated delivery date of your order, especially in periods of high traffic such as Christmas.
The carrier will do everything possible to deliver your order as soon as possible. You can see the status of your order from "My account / My orders".
From there you can also see the status of your order if it has been sent, by clicking on "Locate your order".

If you don't receive your order, inform us within 30 days from the date you should have received it, and we will do our best to help you.